It’s haying season here.  A wonderful time of year for dairy farmers who produce the food that feeds the cows that produce the milk that feeds the consumers.  As we are watching the weather with one eye and with the other one on the cows and machinery, do we ever spend any time thinking about the next person who buys our dairy genetics? We love dairying and we do it to the best of our ability.  Our hearts and minds are engaged.  Do we consider engaging the hearts and minds of our genetics customers? Or are their wallets all we care about?

We have to be careful that we don’t think only of the pay cheque and forget that we are providing a product for real people.  In today’s marketplace we have two distinct customers.  First, the milk drinkers who we are more or less involved with, depending on the product we produce and what country we produce it in.  And secondly, the cattle buying customer.  Just as our future in the dairy aisle depends on the product we deliver, our future in the genetics industry depends on what we deliver and not what we can get away with.

The milk drinking public gets turned off by the media message of scary farm practices, rising health issues and poor animal care.  These concerns reflect badly on each one of us in the dairy industry.  We can’t separate ourselves from the message. Likewise, when it comes to selling cattle, we have to respect ourselves and our customers enough that buyers know what we stand for. If we allow ourselves to be the type of business where responsibility ends once the cheque is cashed, then we deserve to have our sales drive out the lane and forget us the next time they buy.

Dairy Sales Are All About People First

If you ever found it impossible to find out details about animals in a sale. If you have been disappointed after purchasing an animal to find out that there is an issue that wasn`t revealed. If you ever found that you were taken in by the fine print in a contract, you know where bad feelings start. “It’s nothing personal.” is the exact opposite of how you feel.  It’s very personal!

Good Business is Built on Trust

Good dairy business kicks in when marketers are smart enough and brave enough to work side by side with their buyers for the same end result – good dairy cattle.  When full disclosure allows you to make informed decisions, you remember it.  You will go back to that source again and again.  Of course, this means that a huge opportunity exists. You will likely do best if you avoid misdirection and pandering and instead embrace an honest approach to doing business. RULE #1: Build trust by treating your customers like respected peers and admired family members.

As Good as Your Word

Think about the last time you were impressed by how you were treated in a sales transaction.  It’s unfortunate that it’s rare enough to be remarkable. It is so refreshing to find your issues meaning more than a dollar sign and receiving more than was promised and not simply the legal bare bones. Today – especially with the instant sharing possible through social media – your happy transactions and your sad ones are shared far and wide. The word gets out and has instant repercussions on your business credibility and bottom line.

Marketing is More About the Stories than the Sales

Social media has found its way into the dairy business and is having a tremendous impact. Everyday there are new blog posts, videos and press releases. While this is fantastic for agriculture as a whole, it can be really hard to get your dairy business noticed. If you want to rise above the herd, you have to have a good story that captures attention. You need to share what you believe in, who you are and what you stand for.  The invisible face behind a magazine ad or an AI brochure listing is too easily lost in the 21st century crowd.

Today You DON’T Get What You Pay to Advertise For

In the not too distant past dairy players where the ones with the money to step up to the marketing table. It took advertising money to make money. Today, with social media, a business of any size can connect with customers and do it without spending a dime on paid advertising. Social media has changed the game and now anyone can compete regardless of the size of their marketing budget.

Where to Go?  What to do?

No sooner do you get comfortable with one or two pieces of modern technology, then a whole handful more present themselves to your flying fingers. Sites like Facebook, Twitter, Reddit, and YouTube have totally changed the relationship we have with present and future customers.  It can be challenging to figure out where to focus your time and energy. Here again it’s not the single choice of one site over another.  In easily understood farmer terms, it’s about cultivating relationships. Find the way to tell your story in a way that is comfortable, honest and open and you will engage customers loyal to you and your business.

Talk is NOT Cheap

This may sound like a complete reversal from the “free” advertising mentioned earlier but, in this case, it is referring to what happens after everyone finds you and then has the ability to share their experience and thoughts, not just with the neighbor over the fence, but with hundreds to thousands of people.  Today, more than ever, you must walk the talk and be accountable to your customers.  The minute what happened in your barn, in your office or at your auction sale hits the wires it becomes the measure of your business.  Believe it!  When bad news gets out there it’s going to be shared so quickly it will make your head spin and your bank balance shiver in fear.  In the past when bad news raised its ugly face, you had a certain amount of time to plan how to respond.  Today, if you wait to respond, it can be too late.  Responding in real time with real information will be more successful in transforming negative publicity into a building opportunity.

The Bullvine Bottom Line

Is there a way to use social media so that you won`t have to suffer through scary mistakes?  No! Mistakes happen in any environment.  Equipment fails.  Hay weather upsets the routine.  Cows get sick. And that’s just one farm.  Ramp that up to real-time techie interaction on the web and you can’t expect perfection of yourself or anyone else.  Rather than worrying about making mistakes, you should be worried about not making them!  If you’re not experimenting with social media that means you’re missing out on a myriad of ways to win hearts, minds and wallets!

 

 

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